FAQ

1 -What is creditor protection insurance?

Answer:

Creditor protection insurance is an insurance product that assures pay backs of loans granted from banks or consumer finance companies in case of Disability, Unemployment, Temporary Disability, Critical Illness, Death risks.

2 - Who can benefit from Creditor Protection Insurance?

Answer:

To benefit from creditor protection insurance, the insured person has to:

• be involved in loan contract with our partner
• sign the “Participation and Health Declaration Form” confirming not to have any critical illness (cancer, AIDS, hearth disease etc.) at that moment
• be in insurable age interval.

3 - Who can benefit from unemployment, temporary disability and critical illnesses coverage?

Answer:

• Unemployment coverage: To take the advantage of unemployment coverage, individual has to be working in the same entity for 180 days and under the coverage Social Security Institutions.
• Temporary disability: To benefit from temporary disability to work coverage, individual has to be in self-employment (recorded in Bağ-kur) or be a government official.
• Critical Illnesses: To benefit from critical illness coverage the individual has not to work in any job. (unemployment, retirement etc.)

4 - What should be done in the existence of risks covered in the insurance contract?

Answer:

When the risk takes place, the insured individual should call the customer services stated on the certificate to notify the situation.

5 - What are the requested papers when the risks signified on insurance contract arise? (Claim Documents)

Answer:

Gerekli evraklara "Ürünler" ->You can reach "Claim Documents" heading under "Products".

Claim Documents

6 - Can I fax the necessary papers to BNP Paribas CARDIF when the risk is recognised?

Answer:

Necessary papers should be original or verified as the same as the original papers which are obtained from related institutions and send to BNP Paribas CARDIF head office (BNP Paribas Cardif, Askerocağı Cad. No:15 Süzer Plaza Kat:15-16 D:1501-1604 Elmadağ, Şişli) by mail or courier.

7 - What kind of illnesses are considered as critical illnesses?

Answer:

Cancer, heart attack, coronary artery bypass graft surgery(CABG), paralysis, renal impairment, main organ transfer(MOT), stroke / paraplegia are considered as critical illnesses.

8 - What is temporary disability?

Answer:

The temporary loss of ability to work due to accident or illness certified by a general hospital.

9 - I have creditor protection insurance and am working in private sector under the coverage of Social Security Institution. What should I do when I get unemployed?

Answer:

When an insured individual become unemployed, he/she should call BNP Paribas CARDIF call center and notify the situation. If the insured is not in the exclusion period, the necessary papers are asked to be completed at the end of the waiting period.

10 - What is exclusion period?

Answer:

The period of time that starts from the establishment of the agreement and has to lapse before the coverage takes effect. It may not be possible for insured person to be in insurance agreement coverage scope when there occurs a claim during this period. For example, if the exclusion period is 120 days after the product is purchased, one can not benefit from product coverage in 120 days if any claim emerges.

11 - What is waiting period?

Answer:

The waiting period is the period that starts after the claim emerges. The insured can benefit from compensations stated in coverage agreement following this period.

12 - I am going to receive loan from bank x, what should I do to have the unemployment coverage to secure my loan?

Answer:

BNP Paribas CARDIF does not perform direct insurance sales to consumers. Creditor insurances are sold by means of our partners. If bank x is the partner of BNP Paribas CARDIF, you can demand this insurance from bank x.

13 - I do not belong to Social Security Institution but I want to benefit from Creditor Protection Insurance. Is it possible?

Answer:

Yes, in this product every person can take advantages of customer-specific coverages. For self-employed customers, there is a coverage for disability rised from accident or illness. A housewife or a retired person can benefit from critical illness coverage. Moreover, there are personal accident coverages(death, permanent disability) for every profile.

14 - Can only persons who are covered by the Social Security Institution benefit from unemployment coverage?

Answer:

Some specific employees who belong to private retirement funds are in the scope of unemployment coverage.

15 - Under which circumstances the insurance loses its acceptability?

Answer:

The insurance is not feasible anymore in the situations like the pay back of the loan by the borrower, passing beyond the coverable age interval, the pay back of the loan done by the insurance company in death or permanent disability cases.

16 - Would it be sufficient to submit the statement of registration taken from the unemployment office to BNP Paribas CARDIF once in the first application in order to get the installments in the following months?

Answer:

No, the insured person has to submit the up-to-date documents obtained from the unemployment office to BNP Paribas CARDIF via mail or fax before each installment payment.

17 - Can the owners of proprietorship companies benefit from creditor protection insurance?

Answer:

Yes, everyone who receives loan from partners of BNP Paribas CARDIF and complies with the terms and conditions of Creditor Protection Insurance can benefit from creditor protection insurance.

18 - Is there any product that covers credit card debt when the monthly payments of my credit card can not be realized due to unemployment?

Answer:

We have variety of products that secure credit card expenditures in case of unemployment. One of them is credit card protection insurance. A small amount of premium is paid each month added to your credit card spending amount. In this case, we close your credit card debt when there occurs a risk.

19 - How and where can the products that assure credit card debts be purchased?

Answer:

Credit card protection products can be provided from different channels of insurance companies and banks that we collaborate with. For example, from branch, web site or call center of your bank.

20 - Is there any product that takes a self employed under coverage to fully satisfy the basic needs like food, beverage, or cleaning supplies in case of disability and unability to earn income?

Answer:

Self-employed persons may become temporarily disable and can not perform their job. (For example in case of a disability a carpenter can not open his workshop and can not earn income.) In this case, one of the products that can be provided is the shopping protection product. This product can be purchased again with small amounts of premiums and coverage amount chosen for temporary disability situations is deposited to customers account or credit card.

21 - Is there any product that covers expenditures, bill payments, supermarket expenditures, education needs of children, when one gets unemployed?

Answer:

One of the products that we provide is income protection independent from any bills or loans. Income assurance ensures people to obtain monthly coverage payments in case of unemployment. In this scope, (for example, 6 months consecutively) we deposit the amount chosen and insured can make use of it as needed.

22 - Is there any product that pays the rent of a self-employed individual when he is not able to work and pay his rent?

Answer:

We have a product for this kind of situation named rent protection.Especially it is a proper solution for the insured who has automatic rent payment order. When the insured is not able to pay his rent due to temporary disability, the rent is automatically paid monthly.

23 - Is there any convenient product that repays the mortgage loan when one gets unemployed?

Answer:

We have a creditor protection product that assures loan installments when got unemployed. With this product monthly installments (for example, 6 months consecutively or 18 months in total during loan period) can be covered.

24 - Can the products be purchased through internet banking?

Answer:

If the provider of our products offer them in online environment, online purchase is possible.

25 - Does the creditor protection lose its validity when a self-employed individual, who receives mortgage loan and purchased creditor portection product, switch to a salary based job?

Answer:

Our products provide an alternate protection independent from the employment status at the time the person is insured. That means, an insured individual benefits from temporary disability coverage when he is self-employed however, when he switches to a salary based job and if the risk occurs, unemployment protection covers the insured person.

26 - In case of critical illness or death of a retired person who has an auto loan, is there any product to protect the family members not to pay the outstanding loan amount back?

Answer:

Our products can make retired and unemployed individuals under assurance with specific coverages as well as they do it for self-employed and salary receiving insured. BNP Paribas CARDIF aims at providing a certain amount of assurance to all segments of the society with its product variety. Therefore, when such a situation is the case, the outstanding loan amount is paid.

27 - How can I ascertain whether I have any receivable in unclaimed money by right holders?

Answer:

Click here for detailed information.